Can I return an item?
If you're not totally satisfied with your purchase we will happily accept your return within 30 days, and provide you with one of the following options:
store credit
a full refund to the value of the product's purchase price
or an exchange.
🚨 Important: Returned items must be in their original, unused, unwashed condition with tags and packaging intact.
If you are exchanging a product for a different size, we will not charge you additional courier costs.
If you enjoyed free shipping on your order and then return items, we may deduct our shipping costs associated with your order from any refund amount. Please contact us if you'd like confirmation of what this cost would be.
Unfortunately, we cannot accept returns on underwear for hygiene reasons.
How to return an item
As long as it's unused, in the original packaging, and in the same condition as you received it with all tags attached, simply send it back by courier to:
Wild Things
78 First Avenue
Tauranga
Bay of Plenty
3110
You can also drop it into our Tauranga office during usual business hours, at 78 First Avenue, Tauranga, Bay of Plenty.
💡 We're inside Foundation Clinic, and you can drop your item at reception if we're not around.
🚨 Important: Include a note including your contact details, referencing your original order number and mentioning what you'd like to do (e.g. swap, refund etc).
If you're unable to send via courier, please send to:
Wild Things, PO Box 13612, Tauranga, Bay of Plenty, 3141
What if an item is faulty?
If something breaks or falls apart on you, please contact us and we'll figure out what's best to do, be it a repair or replacement.