Shipping & Delivery
Parcels will be sent from Tauranga, New Zealand by tracked courier. Orders over $100 will be sent with a signature required service.
We target overnight dispatch (Monday-Friday) for orders received before midday. If your address is Rural Delivery it may delay the parcel by a 1-2 days.
In some situations, your order may be sent in separate packages. This will be detailed on your email confirmation and packing slip.
If we are not able to supply the products or there is likely to be a significant delay in making delivery, we will notify you as soon as reasonably possible after we become aware of this, in which case you may cancel the order (or any part of it) and you will receive a refund (including the applicable delivery charges) in respect of those products which will not be delivered (if any). We will not otherwise be liable to you for any damages, costs or expenses of any kind, suffered or incurred by you due to the order not being fulfilled or the products not being delivered within the anticipated delivery time.
VIP Members: Free shipping NZ-wide on all orders over $125.00 including GST.
All other orders: New Zealand Flat Rate $8.50 including GST; Rural Delivery 14.00.